Do you offer remote IT assistance?

Yes, I provide remote IT support to help with many technical issues.

How can I contact you?

I'm available Monday to Friday. Call 205.440.3191 or use any of the contact methods on this page. 

How quickly can you respond to an IT emergency?

I aim to respond to emergencies within the same day.

Can you help set up a new office network?

Certainly, I can get you setup then optimize your office network(s).

What kind of service can I expect from CBD Technology Solutions?

Reliable, friendly, efficient, and professional. Don't just take my word for it, take a look at my client stories!

What payment methods do you accept?

I accept various payment methods, including cash, card, contactless payment and online invoicing.

Do you provide cybersecurity solutions?

I don't provide them directly, but we can chat then find the best cybersecurity services to protect your data and systems.

I forgot the password to my computer and can't access it, can you help?

Yes, I do offer a flat rate of $40 to reset Windows local account passwords. 

I accidentally deleted an important file. Can you recover it?

Stop Using the Drive then contact me!

Recovery isn't always guaranteed, but to maximize the chances of file recovery, avoid using the drive where the file was deleted for any new data storage or file operations. Continued use of the drive may overwrite the deleted file, making it unrecoverable.

When should I Replace, Repair or Update my IT Equipment?

IT equipment, unfortunately, needs replacing or repairs at some point during its lifetime. And this can be due to a whole host of reasons from outdated software to accidental damage, theft or faults. 

I think my computer is infected with malware. What shall I do?

If you suspect that your computer is infected with malware, it’s essential to take immediate action to prevent further damage and protect your data and privacy.

Disconnect your computer from the internet and/or the business network to prevent the malware from communicating with its command and control servers or spreading to other devices on your network.

Contact me so that I can take your device and perform various checks including deep anti-virus scans, data backup, software and operating system updates, password renewals, firewall protection and removal of unauthorized browser extensions. 

How Can I Mitigate the Risk of a Hard Drive Disk Failure?

Your hard drive will typically store all your files: word docs, videos, photos… if that fails and you don’t have a backup, then it can cause serious issues. Hard drives have a limited lifetime, so firstly it’s important that you always back up your important files. Using Microsoft One Drive, server shares (if you have one), or another cloud-based system means you’ll always have your documents available, should your hard disk one day pack in. Firstly (like with most computer errors), restart your computer, but if you need more help, then feel free to give me a call.